All our products are covered by a 30 day Money Back Satisfaction Guarantee... To put it simply, you get to try the product out and if you are not happy, simply return it for a refund.
Please note, You must return the item within 30 days and you will need to pay for the postage back. It is usually not a large amount. Around $10.00-$15.00
Power Planters are hand welded in the USA and also have a Lifetime Manufacturers Warranty on materials and craftsmanship.
So if by chance it bends out of shape or a weld breaks, we will send you a new one.
We do ask one favour though... If you are having trouble getting your Power Planter to dig, then we are here to help. 95% of of the time, the problem can be solved with some tweaks to the drill settings and technique, so it is worth asking for help.
(Please be kind and do not write nasty comments on Facebook or write a negative review.. it's not nice, and whilst it may feel good venting, the things you write in haste on the internet are there forever)
We have all had the feeling of frustration when a tool doesn't work as you expected... the good news is we can solve that problem for you. So please get in contact and ask for help. Remember, its a new tool you are using so there is a bit of new learning to get the very best results from it.
Here is a Troubleshooting page which goes through the common issues. There is a NEW video that really explains it well.
It would be very rare to not find your solution on that page.
If you still need help, please don't hesitate to
- open a chat screen (bottom right of this page - blue chat symbol)
- give us a call +61423 248 746. The best time to call is 8am London time which is 5pm in Australia where our team can help you.
send an email to email@example.com